Privacy Policy

Effective Date: May 7, 2026

Reliable Landscaping and Design respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, request an estimate, schedule a consultation, communicate with our team, or otherwise interact with us.

This Privacy Policy applies to information collected through our website, online forms, email, phone calls, text messages, advertising campaigns, social media lead forms, and other business communications.

We may collect the following types of information:

When you contact Reliable Landscaping and Design, request an estimate, schedule an appointment, submit a form, or communicate with our team, we may collect:

• Name 
• Email address 
• Phone number 
• Property address or project address 
• City, ZIP code, and service area information 
• Project details, budget, preferences, notes, and requested services 
• Photos, videos, plans, inspiration images, HOA documents, or other files you choose to provide 
• Communication history, including emails, calls, voicemails, texts, and appointment notes 

When you visit our website, we may automatically collect certain information, such as:

• IP address 
• Browser type 
• Device type 
• Pages visited 
• Time spent on the website 
• Referring website or ad source 
• General location information based on your device or IP address 
• Cookies, pixels, analytics identifiers, and similar tracking technologies 

If you become a client or request a proposal, we may collect information related to your project, including:

• Property measurements 
• Design preferences 
• Existing site conditions 
• Project photos and videos 
• Proposal, contract, payment, and scheduling information 
• Communication with homeowners, spouses, property managers, HOA contacts, vendors, or subcontractors when relevant to the project 

Reliable Landscaping and Design may use the information we collect to:

• Respond to inquiries 
• Schedule consultations, estimates, or appointments 
• Prepare proposals, designs, estimates, contracts, and project documents 
• Communicate about your project 
• Provide landscaping, design, construction, outdoor living, drainage, irrigation, hardscape, pool, pergola, lighting, and related services 
• Send appointment reminders, follow-ups, updates, and project-related notices 
• Improve our website, advertising, customer service, and internal processes 
• Track where leads and inquiries come from 
• Process payments, invoices, and business records 
• Maintain records for legal, accounting, licensing, warranty, insurance, and operational purposes 
• Protect our business, customers, employees, subcontractors, and property 
• Comply with applicable laws, regulations, permits, licensing requirements, and legal obligations 

By providing your phone number or email address, you agree that Reliable Landscaping and Design may contact you regarding your inquiry, appointment, estimate, proposal, project, or related services.

We may contact you by phone, email, voicemail, or text message. Message and data rates may apply. You may opt out of marketing text messages by replying STOP. You may also contact us directly to update your communication preferences.

We do not sell your phone number or consent to receive text messages.

Our website may use cookies, tracking pixels, analytics tools, and similar technologies to understand website traffic, improve user experience, measure advertising performance, and help us show relevant ads.

These tools may collect information such as your IP address, device type, browser type, pages visited, and interactions with our website or ads.

We may use third-party services such as website analytics platforms, advertising networks, social media platforms, CRM tools, email systems, scheduling tools, or similar business software. These third parties may collect or process information according to their own privacy policies.

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

We do not sell your personal information in exchange for money.

We may share information when reasonably necessary for business purposes, including with:

• Employees and authorized representatives 
• Designers, estimators, project managers, office staff, and construction team members 
• Subcontractors, vendors, suppliers, engineers, permit consultants, or other project-related service providers 
• CRM, email, phone, website, scheduling, accounting, payment, marketing, and document-management providers 
• Advertising and analytics platforms 
• Insurance providers, legal advisors, accountants, or other professional advisors 
• Government agencies, building departments, HOAs, or permitting authorities when necessary for your project 
• Law enforcement, regulators, courts, or other parties when required by law or necessary to protect our rights 

We only share information that is reasonably necessary for the purpose involved.

Reliable Landscaping and Design may take photos or videos of project sites for documentation, planning, quality control, progress tracking, training, marketing, portfolio, social media, or advertising purposes.

We generally avoid publishing personal contact information or private homeowner details in marketing materials. If a project image includes identifying details that you are concerned about, please contact us.

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no website, email system, database, or electronic transmission is completely secure. We cannot guarantee absolute security of information transmitted to or from us.

We may retain personal information for as long as reasonably necessary to:

• Respond to inquiries 
• Provide services 
• Manage projects 
• Maintain business, warranty, accounting, tax, insurance, licensing, and legal records 
• Resolve disputes 
• Enforce agreements 
• Comply with applicable laws 

When information is no longer needed, we may delete, archive, de-identify, or securely retain it according to our business practices and legal obligations.

Depending on where you live and whether applicable privacy laws apply to our business, you may have certain rights regarding your personal information. These rights may include the right to:

• Request access to personal information we maintain about you 
• Request correction of inaccurate information 
• Request deletion of certain personal information 
• Request information about how we collect, use, and share personal information 
• Opt out of certain marketing communications 
• Opt out of certain sales or sharing of personal information, if applicable 

Reliable Landscaping and Design does not knowingly sell personal information for money. If we use advertising or analytics tools that are considered “sharing” under applicable California privacy law, you may contact us to request that we limit or stop such sharing where required by law.

To submit a privacy request, contact us using the information below.

This section applies to California residents to the extent California privacy laws apply to Reliable Landscaping and Design.

We may collect the following categories of personal information:

• Identifiers, such as name, phone number, email address, mailing address, property address, IP address, and online identifiers 
• Customer records information, such as project details, billing records, appointment records, and communications 
• Commercial information, such as services requested, proposals, contracts, payments, and project history 
• Internet or electronic activity information, such as website usage, ad interactions, cookies, and analytics data 
• Geolocation-related information, such as general location from IP address or property location provided for service purposes 
• Audio, visual, or similar information, such as voicemails, call records where applicable, project photos, and project videos 
• Professional or project-related information you provide when requesting commercial or residential services 
• Inferences, such as service interests, design preferences, or project needs based on information you provide 

We collect this information from you, your communications with us, our website, advertising platforms, social media lead forms, service providers, project-related parties, and publicly available or project-related sources.

We use this information for the business purposes described in this Privacy Policy.

We may disclose information to the categories of third parties described in Section 5 above.

California privacy laws provide certain consumers with rights to know, delete, correct, and opt out of certain uses of personal information. The California Attorney General describes CCPA rights as including more control over personal information collected by businesses, including access, deletion, correction, and opt-out rights where applicable. 

We will not discriminate against you for exercising applicable privacy rights.

Our website and services are intended for adults, homeowners, property owners, and business contacts. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

Our website may include links to third-party websites, social media pages, review platforms, financing providers, payment processors, or other external services. We are not responsible for the privacy practices, content, or security of those third-party websites or services.

We may update this Privacy Policy from time to time. When we update it, we will revise the effective date above. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.