Reliable Landscaping and Design respects your privacy.

1. Information We Collect

We may collect personal information you provide, including name, email address, phone number, property or project address, city, ZIP code, project details, budget, preferences, requested services, photos, videos, plans, inspiration images, HOA documents, and communication history.

We may also collect website and technical information such as IP address, browser type, device type, pages visited, time on site, referring source, general location, cookies, pixels, analytics identifiers, and similar technologies.

2. How We Use Information

We use information to respond to inquiries, schedule consultations, prepare proposals, designs, estimates, contracts, and project documents, communicate about your project, provide landscaping, design, construction, outdoor living, drainage, irrigation, hardscape, pool, pergola, lighting, and related services, improve advertising and operations, process payments, maintain business records, and comply with legal obligations.

3. Calls, Texts, and Email

By providing your phone number or email address, you agree that Reliable Landscaping and Design may contact you regarding your inquiry, appointment, estimate, proposal, project, or related services by phone, email, voicemail, or text message. Message and data rates may apply. You may opt out of marketing texts by replying STOP.

4. Cookies, Analytics, and Advertising

Our website may use cookies, tracking pixels, analytics tools, and similar technologies to understand traffic, improve user experience, measure advertising performance, and help show relevant ads. Third-party platforms may process information according to their own policies.

5. How We Share Information

We do not sell personal information in exchange for money. We may share information when reasonably necessary with employees, designers, estimators, project managers, construction team members, subcontractors, vendors, suppliers, engineers, permit consultants, CRM and business software providers, advertising and analytics platforms, insurers, professional advisors, government agencies, building departments, HOAs, or legal authorities.

6. Project Photos and Videos

Reliable Landscaping and Design may take photos or videos of project sites for documentation, planning, quality control, progress tracking, training, marketing, portfolio, social media, or advertising purposes. We generally avoid publishing personal contact information or private homeowner details.

7. Protection and Retention

We use reasonable administrative, technical, and physical safeguards to protect information. No website, email system, database, or electronic transmission is completely secure. We may retain information as long as reasonably necessary for inquiries, services, projects, accounting, tax, insurance, licensing, warranty, legal records, disputes, and business operations.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have rights to request access, correction, deletion, information about collection and sharing, and opt-out of certain marketing communications or certain sales or sharing where applicable.

9. California Privacy Notice

California residents may have rights to know, delete, correct, and opt out of certain uses of personal information. We may collect identifiers, customer records, commercial information, internet activity, geolocation-related information, audio or visual information, project-related information, and inferences about service interests or design preferences.

10. Children, Third Parties, and Updates

Our website and services are intended for adults, homeowners, property owners, and business contacts. We do not knowingly collect personal information from children under 13. Our website may link to third-party websites, social media pages, review platforms, financing providers, payment processors, or external services. We may update this Privacy Policy from time to time.